Orders & Payment

Do I Have to Order Online?

We’re an online retailer, so it’s really the best way. Don’t worry, we’ve got you covered with really fast, safe and secure payment options, and we’ll make sure we get your orders out to you fast.

Is it Safe to Order Online?

Of course! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. If you are concerned about ordering online and a package not arriving or arriving damaged why not shop with peace of mind by paying the small cost of $36 for express insured shipping.

Insured Shipping

Our insured shipping will guarantee your order arrives safely or it’s on us! Do not worry about items arriving damaged due to rough handling during transit. Order with confidence knowing your order will arrive in perfect condition. You will be 100% covered! Madeloir will express ship a new order if your package is reported to be lost in transit, is damaged or has missing items.

Payment Options
Pay for your Madeloir purchases using Visa, Visa Debit, MasterCard, American Express, Google Pay, Apple Pay, & Shop Pay.

When We Have Recieved Your Order
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

Incorrect or Faulty Items
We're sorry to hear that! Contact us within 14 days of receiving your goods via our support email Madeloircreations@gmail.com or instagram @Madeloir with your order number. Our customer care team will get on this, ASAP!

Payment from Your Account

If there is an issue with the payment, either your card issuer or a member of the Customer Care team will contact you.

  • Crafted with Purpose, Worn with Pride.

    Our journey starts with care—care for the planet, for the craft, and for you. Using responsibly sourced materials, we create pieces that reflect a commitment to quality and sustainability.

  • Celebrating Women, Always.

    We believe in empowering women to feel their best every day. Our collections are designed to celebrate your strength, beauty, and individuality, wherever life takes you.

  • All Products Are Ethically Designed in California.

    Every stitch tells a story. From concept to creation, our designs are born in sunny California, where we prioritize ethical craftsmanship and timeless quality. Style you can feel good about—inside and out.

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